Refund Policy

Refunds are available within 14 days of purchase, provided:

• The purchase was made in error.
• The service was not delivered as described.
• You have not consumed a majority of your included generation credits.

• Generation credits that have already been consumed are non-refundable.
• Credits that have expired (paid credits expire 12 months after purchase) are not eligible for refunds or reinstatement.
• Free or promotional credits (e.g., signup bonus) carry no cash value and are not eligible for refunds.
• Purchases older than 14 days are not eligible for a full or pro-rated refund.

Purchases are processed by Stripe through its Managed Payments service and sold through Link, the merchant of record, which collects any sales tax, VAT or GST. Prices exclude tax, which is calculated at checkout. Where local consumer law gives you a right to cancel or a cooling-off refund, it applies. Stripe or Link may issue refunds when handling a support request or where that right applies.

Contact us with your account email and order details. We aim to process all refund requests within 5 business days. Approved refunds are returned to the original payment method. When a purchase is refunded, its unused credits are removed from your account.

To request a refund, email us with your account email and a brief description of the issue:

• Email: [email protected]
• X: @mycodeisnice